Privacy Policy

Last updated: 7 August 2026

This Privacy Policy describes how Cuccioli Etc (hereinafter "we", "our" or "the Data Controller") collects, uses and protects the personal data of users of the website https://puppies-etc.ch.

1. Data Controller

Company: Cuccioli Etc. di Novati Martin
Address: Via Cantonale 5, 6839 Sagno
E-mail: m@cuccioli.ch
Telephone: +41 78 311 52 11

2. What data we collect

We may collect the following categories of personal data:

First and last name
Billing and shipping address
E-mail address
Telephone number
Information relating to orders placed
Payment data (credit card details are not stored by us but are processed directly by the payment provider)
IP address
Device and browser information
Cookies and similar technologies

3. Purposes of processing

We use personal data to:

process orders;
ship products;
provide customer support;
respond to enquiries submitted through the website;
comply with legal and tax obligations;
prevent fraud and unlawful use;
improve the operation of the website;
send commercial communications only where the user has given consent or where permitted by law.

4. Legal basis

Personal data is processed where necessary to:

perform a contract or take pre-contractual measures;
comply with legal obligations;
pursue our legitimate interest in the management and security of the website;
process data on the basis of the user's consent, where required.

5. Disclosure of data

Data may be disclosed exclusively to parties that assist us in carrying out our business activities, such as:

couriers and shipping providers;
payment service providers;
IT and hosting service providers;
accounting and tax advisers;
competent authorities where required by law.

We do not sell or disclose personal data to third parties for commercial purposes.

6. Transfer of data abroad

Where certain service providers are based outside Switzerland, data will be transferred in accordance with applicable legislation and with appropriate safeguards in place.

7. Data retention

We retain personal data only for as long as necessary for the purposes stated above or for the period required by tax, accounting and commercial legislation.

8. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

9. Cookies

The website uses technical cookies that are necessary for its operation.

If analytics, profiling or marketing cookies are used (for example Google Analytics, Meta Pixel or similar services), they will only be used in accordance with applicable legislation and, where required, with the user's prior consent.

10. User rights

The user may request at any time:

information about the data being processed;
access to their personal data;
correction of inaccurate data;
deletion of data where provided for by law;
restriction of processing where applicable;
objection to processing where permitted;
withdrawal of consent, without affecting the lawfulness of processing carried out before consent was withdrawn.

Requests may be sent to the e-mail address indicated in this Privacy Policy.

11. Newsletter

If the user subscribes to the newsletter, we will use the e-mail address exclusively to send promotional communications relating to our products. The subscription may be cancelled at any time using the relevant link contained in each e-mail or by contacting us.

12. Changes

We reserve the right to update this Privacy Policy at any time. The updated version will be published on this page together with the relevant update date.

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